About HomeForce
What is HomeForce?
HomeForce connects Edinburgh property owners and managers with tradespeople who have a proven professional competence and reliability record.
To property owners the benefits are:
- Single point of contact for any property maintenance, repair or renovation requirement
- The promise of a “fair price” through HomeForce’s “Market Rate Monitor”
- Advice on job requirements and dealing with tradespeople
- Allocation of the right person for a job; right skills, qualifications, temperament AND availability
- An “after sales” service to answer questions, follow up tradespeople and help them provide a better service
- Call backs within the hour during normal office hours (M – F, 8:30am – 5pm) rather than playing “telephone tennis” with a tradesperson
To tradespeople the benefits are:
- Access to quality job leads
- Free training to help grow a business and make it more profitable
- A reduction in the time spent on administration and marketing
- A virtual office to ensure customer calls are answered when you are busy or on holiday
- Filling down time due to delays on existing jobs or late cancellations
- Access to a network of quality tradespeople
HomeForce is not a main contractor or project manager. We help customers and tradespeople enjoy a better professional relationship.
What does HomeForce cost?
- There is no cost to property owners for using HomeForce’s services.
- Tradespeople pay fees at agreed rates based on the volume of work provided.
- You also might like to read “Will I pay more for a HomeForce Tradesperson?”
How does HomeForce work?
- Property owners or managers submit a request for a tradesperson to HomeForce.
- HomeForce establishes the full job requirements and contact details including customer availability and completion deadlines.
- HomeForce identify a suitably qualified, skilled and available tradesperson to contact the property owner.
- If the tradesperson does not act on the job within a specified timeframe HomeForce will contact the customer and discuss options including offering the job to an alternative tradesperson.
- For urgent jobs HomeForce will make the request available to all suitably qualified and skilled HomeForce accredited tradespeople from the start.
- Once a tradesperson accepts a request they will contact the customer; provide a cost – when requested – and, if given approval, carry out the work.
- An invoice will be issued by the tradesperson to the customer following satisfactory completion of the work.
- Feedback provided by the customer to HomeForce is used to improve the service offered by HomeForce and its tradespeople.
Why use HomeForce?
- Access multiple tradespeople with just one call.
- Tradespeople have completed an accreditation process and agreed to adhere to customer service standards.
- If the standards drop, tradespeople loose accreditation.
- HomeForce’s proprietary software facilitates communication between customers and tradespeople.
- Knowledgeable, HomeForce call handlers on hand (M – F, 8:30am – 5pm) to discuss job details.
- Only tradespeople with the right skills, qualifications, equipment and availability are ascribed to jobs.
- A “fair price” is guaranteed through HomeForce’s “Market Rate Monitor”.
- Find a tradesperson quickly for jobs with a deadline.
- HomeForce on hand when unable to contact tradesperson or questions arise.
- Free mediation service if anything goes wrong.
- Feedback used improve service, not just as a threat to tradespeople.
Where HomeForce operates
Edinburgh and the immediate surrounds; the area bounded by the city bypass.
HomeForce accredited tradespeople will travel beyond this for larger jobs or for smaller jobs although charges for travel time may be applied.
HomeForce History
HomeForce was established in 2004 as a Handyman Services provider. It now provides accredited tradespeople for almost any property maintenance, repair, service or renovation work.
From the outset the objective was to bring outstanding customer service levels to the trades industry; something that the trades are not traditionally associated with and that the media, some times gleefully, highlight as falling below the standards of other industries.
Knowledge Base
How are we doing?
"Patrick, the roofer, was excellent. He was good on communication and making the arrangements. He was also very reliable, thorough and a considerate worker."
"We would rate 5 for all points relating to the work carried out by David. He contacted us promptly, arrived quickly to carry out the work and completes the job promptly and efficiently."
"Ewan, the workman was very reliable. He made contact promptly and we arranged a visit for a boiler check. His work was of the highest standard and he was very efficient and helpful and gave good advice for future maintenance."
"The Kevins did a grand job. Indeed, just this week, I have finished painting the room and had a carpet fitted. All that's left for us to do is install some shelves, a desk, and then the transformation from grubby cupboard-workshop to beautiful whisky nook-home office will be complete!"
"I had contact from Paul less than an hour after I spoke to Home Force. He came out on a Saturday morning to check that everything was safe and then completed the job within a couple of days. At all points he kept me informed, was polite, helpful, knowledgeable and very clean and tidy. An excellent job! Thank you."
"Joel was asked to hang mirrors, single items and a group of paintings. His attention to detail and aesthetics was exemplary. He was polite, helpful, cheerful and very professional. I highly recommend Joel, I’m delighted with his work."
"5 out of 5. Customer service was great, Stuart arrived the same day and did a great job. Very happy."
"It gives me great pleasure to rate both Paul and Homeforce a resounding "5"! Delighted with the response of both and wouldn't hesitate to recommend both to everyone who requires their services."
"Delighted with the tradesperson’s courteous manner, clear explanations and excellent workmanship"
"HomeForce were very helpful and replied almost immediately to my initial enquiry. They kept me informed on their progress to find a tradesman and I was very pleased with their recommendation. Chris arrived on time and explained exactly what was needed to repair the lock and handle on my living room door. He was friendly and knowledgeable and I would definitely recommend him and use him again. I would definitely ...
"Speaking as a homeowner, where both myself and my husband have no clue about house repair and maintenance, I am so grateful for HomeForce! Your service has given us confidence and peace of mind when asking tradespeople to undertake work on our house. So far (and we have used your service several times) we only have good things to report about HomeForce"
"Douglas and his team were excellent from start to finish. Very pleased."
"Just wanted to say that Joel did the painting work today and we want to give him a great review. He was both professional and nice! Thanks for recommending him."
"Dealing with Douglas was easy and straightforward. He was on time and communication was great. Very happy with the work he carried out and competitive prices compared to other companies. I'd definitely get in touch with him again when I need more work doing."
"I would give Douglas top marks. We were very happy with the work he carried out and we found him efficient and pleasant. This was my first experience of using Homeforce and at a very busy time of year (around New Year). I was delighted at the speedy response, and quality of the tradesmen provided. I would definitely contact Homeforce again for future work."
"Peter has carried out several work jobs for me and is always on time, professional and friendly. I am always delighted with the work and he offers great advice. Homeforce are excellent in sourcing the appropriate tradesperson, I'm very happy with the service."
"Paul was professional with good communication. Carried out full boiler inspection ventilation, pressure etc. Advised on capping gas valve on disused gas fire for safety. I've used Homeforce on several occasions, the work is always promptly allocated to skilled professionals. Karen is always friendly and approachable, many thanks!"
"Keith and Jonny were both communicative, fair and approachable. One of the best things was that it was easy to get in touch with Keith on the phone to talk in detail about the job (which was a fairly major one!) and he was happy to take the time to talk things through and to reassure us. This really meant a lot to us! I'm not a roofer but the ...
"Pascal did a great job and diligent follow through in all respects. Highly recommended! HomeForce provided an excellent introduction to a very high class IT consultant-will use again."
"Usually you have to wait months to get work done on a roof, and so it was helpful that in this case, I was able to get work done within weeks."
"Friendly, efficient and professional service. The job was completed really quickly and I'm very satisfied, would highly recommend. I'm also really pleased at how quickly HomeForce were able to pick up and refer the repair request. Have used HomeForce several times and never been disappointed."
"Peter came to my home about mid December to undertake the work. He carried out three tasks for me that day, and I was delighted with the outcome. I would certainly give Peter a 5/5 for his work and I also would give Home Force a 5, any specialist that I have had so far from the Company have all been very reliable."
"Just to say that my DIY guy was fantastic! Thank you so much for choreographing."
"I am very pleased with the work that Stuart carried out at my home, resealing the bath, bathroom and kitchen sinks. He was careful and explained everything and came as arranged. I would certainly ask him to do other work for me and would recommend him. I felt reassured by the way HomeForce operates, letting me know who was going to contact me and that their tradespeople are vetted."
"Delighted with HomeForce and the work carried out by David. Top scores for both and would use both again."
"Darren was outstanding. He had a really positive attitude and was a conscientious worker. I'm delighted with his workmanship. Thanks for everything."
"Our flat roof was replaced exactly as quoted. The Tradespersons were efficient, neat and tidy, I couldn't fault them. Once again Homeforce helped out in a tricky situation. Very good communication and service."
"Stuart was excellent, very helpful and very polite. A really nice person. HomeForce were also very nice to deal with, both of the people I spoke to were very helpful and polite."
"Ross was great, he communicated by text, kept me informed, turned up when he said he would. He then diagnosed and fixed the fault quickly and efficiently and I would say the price was fair. Its not the first time I have used HomeForce and I am always pleased with the service."
"First class response, work completed without fuss. HomeForce were excellent and friendly to deal with."
"The work, (removal of cold water tank from loft) was carried out by Ewan and we are very happy with the job and his professional manner. Equally we are happy with the service from HomeForce, from a straightforward phone call to completion of the work."
"This company is quick to respond, efficient and reliable. I have used them numerous times and their service is always great. They have recommended several tradespeople and they have all done a good job."
"Ewan was very thorough, reliable and pleasant. Really appreciate the efficient arrangement of the work through HomeForce"
"Thank-you for the swift response, it's a huge relief to have the leak identified and resolved, with the water restored and the crisis averted. I shall be submitting other requests in future and will recommend your services to others. Thanks again HomeForce."
"I have to say that dealing with David the plasterer was the best experience I have ever had with the building trade. It was obvious from when he first set foot in the property, his breadth and wealth of knowledge as well as quality of his work was first class. We were recommended HomeForce by a friend and our first experience has been excellent and we will use them again. ...
"Ross scores a definite 5 from me, I would highly recommend him and his standard of work was super. Also scoring HomeForce as a 5 and I wish I knew you existed months ago. I have already recommended you to friends will definitely use you again. Very impressed!"
"Kevin did an excellent job, arrived on time and cleared the site. Again, an excellent service from HomeForce in supplying the right person to undertake the work promptly."
"Very pleased with David's plumbing work. He was professional, kept up time, prompt to respond and easy to interact with. Highly recommend."
"Pascal came out to attend to my problems with my new television set and I am very happy with the turnaround time and service. I've come to expect nothing else of HomeForce overtime "
"As always Douglas did an excellent job with marks of 5 on all phases, repairs and installation. Any future electrical work would certainly be put in his direction."
"David arrived exactly on time and was friendly and polite. He dealt with a difficult job efficiently and satisfactorily, for a very reasonable price."
"Peter has never let us down and we will continue to offer him jobs. We keep returning to HomeForce because you can't always get a perfect match but mostly you do!"
"HomeForce are always reliable and trustworthy, and they provide really great tradespeople whenever I need to use them."
"David came and mended my dripping tap at the time he said he would, and he was pleasant and efficient. I would give him a rating of 5 out of 5. I would also give HomeForce a rating of 5. I had tried to get hold of a plumber for some time and it was a great relief to put it in your hands. I think you provide a much ...
"I rated Ewan highly because he got back to me quickly about the work, arrived when he said he would and completed the job in timely manner. I would certainly use him again."
"Patrick responded very promptly and he did a very efficient job which we thought was very good value. He turned up on time and left the house clean & tidy. Would definitely use him again."
"Thank you for such an efficient service. Have been delighted with every aspect from start to finish. So helpful for me with a large family contingent arriving for Xmas. I have been trying to get this sorted for ages and now we have two showers at last! Thank you to HomeForce."
"Douglas carried out the job well, both he and his colleague were pleasant and helpful."
"Great service! The job was completed quickly. Would be happy to use David again. Great that so many services are under one roof."
"Dan let me know when he'd be arriving, came on time and did the job very efficiently. HomeForce arranged someone very quickly."
