About HomeForce
What is HomeForce?
HomeForce connects Edinburgh property owners and managers with tradespeople who have a proven professional competence and reliability record.
To property owners the benefits are:
- Single point of contact for any property maintenance, repair or renovation requirement
- The promise of a “fair price” through HomeForce’s “Market Rate Monitor”
- Advice on job requirements and dealing with tradespeople
- Allocation of the right person for a job; right skills, qualifications, temperament AND availability
- An “after sales” service to answer questions, follow up tradespeople and help them provide a better service
- Call backs within the hour during normal office hours (M – F, 8:30am – 5pm) rather than playing “telephone tennis” with a tradesperson
To tradespeople the benefits are:
- Access to quality job leads
- Free training to help grow a business and make it more profitable
- A reduction in the time spent on administration and marketing
- A virtual office to ensure customer calls are answered when you are busy or on holiday
- Filling down time due to delays on existing jobs or late cancellations
- Access to a network of quality tradespeople
HomeForce is not a main contractor or project manager. We help customers and tradespeople enjoy a better professional relationship.
What does HomeForce cost?
- There is no cost to property owners for using HomeForce’s services.
- Tradespeople pay fees at agreed rates based on the volume of work provided.
- You also might like to read “Will I pay more for a HomeForce Tradesperson?”
How does HomeForce work?
- Property owners or managers submit a request for a tradesperson to HomeForce.
- HomeForce establishes the full job requirements and contact details including customer availability and completion deadlines.
- HomeForce identify a suitably qualified, skilled and available tradesperson to contact the property owner.
- If the tradesperson does not act on the job within a specified timeframe HomeForce will contact the customer and discuss options including offering the job to an alternative tradesperson.
- For urgent jobs HomeForce will make the request available to all suitably qualified and skilled HomeForce accredited tradespeople from the start.
- Once a tradesperson accepts a request they will contact the customer; provide a cost – when requested – and, if given approval, carry out the work.
- An invoice will be issued by the tradesperson to the customer following satisfactory completion of the work.
- Feedback provided by the customer to HomeForce is used to improve the service offered by HomeForce and its tradespeople.
Why use HomeForce?
- Access multiple tradespeople with just one call.
- Tradespeople have completed an accreditation process and agreed to adhere to customer service standards.
- If the standards drop, tradespeople loose accreditation.
- HomeForce’s proprietary software facilitates communication between customers and tradespeople.
- Knowledgeable, HomeForce call handlers on hand (M – F, 8:30am – 5pm) to discuss job details.
- Only tradespeople with the right skills, qualifications, equipment and availability are ascribed to jobs.
- A “fair price” is guaranteed through HomeForce’s “Market Rate Monitor”.
- Find a tradesperson quickly for jobs with a deadline.
- HomeForce on hand when unable to contact tradesperson or questions arise.
- Free mediation service if anything goes wrong.
- Feedback used improve service, not just as a threat to tradespeople.
Where HomeForce operates
Edinburgh and the immediate surrounds; the area bounded by the city bypass.
HomeForce accredited tradespeople will travel beyond this for larger jobs or for smaller jobs although charges for travel time may be applied.
HomeForce History
HomeForce was established in 2004 as a Handyman Services provider. It now provides accredited tradespeople for almost any property maintenance, repair, service or renovation work.
From the outset the objective was to bring outstanding customer service levels to the trades industry; something that the trades are not traditionally associated with and that the media, some times gleefully, highlight as falling below the standards of other industries.
Knowledge Base
How are we doing?
"Stuart was a very pleasant and capable tradesperson. Delighted with the speed within which the work was completed and the quality of the work. Well done HomeForce. I will use you again."
"Very pleased with the quick turnaround from initial request to getting David working in our flat. It only took a week or so! Very pleased to be able to access quality workmen when tradespeople are in such high demand."
"The work undertaken by Jason was top marks. He successfully completed our required job but also helped with other issues which will affect the installation of our new electric fire. This was much appreciated. We would have no hesitation in asking for his help in the future. Your help is also appreciated in organising the work in such a timely manner."
"HomeForce is a great service and so easy to use. Friendly, efficient and arrangements carried out exactly as described. I would not hesitate to use HomeForce again."
"Very pleased with the work carried out by Steven. Contacted us quickly to come and view job and then discussed and assessed the work required. He arrived on the day and carried out the work to our satisfaction. He has a pleasant manner, kept us informed as to what he was doing and worked quickly to a good standard. Would be happy to employ again."
"Delighted and grateful to you and David. You were helpful and got on to someone immediately, very efficiently and David turned up very quickly, did a great job and was also very efficient. So thank you very much."
"Another good experience with HomeForce. Our request this time was slightly unusual in that we wanted advice about modernising our TV set up generally rather than our needing an already formulated problem solved. Pascal was quick to understand what we were looking for , was content to work with this degree of ambiguity ,made some suggestions which were well chosen and proportionate to the need. So a professional service . ...
"Excellent service from beginning to end. Stuart, arrived on time, assessed job, came up with a solution – the job was not straightforward – arranged a date to return, and he did! Job well done with very little mess – perfect! HomeForce response was very quick and good communication, followed up initial enquiry to get more details to make sure I was given the right referral. Excellent site lots of ...
"It's always a pleasure to talk to Gavin or Karen on the phone as they're both very friendly and understanding of whatever situation I need help with and always find me a suitable tradesperson very quickly."
"I always recommend people contact HomeForce when they ask for recommendations for trades. David arrived on time and not only corrected the immediate problem but made other corrections and improvements and I now have a loo that is functioning properly for the first time since I moved into this flat over 2.5 years ago. Moreover, he charged a little more than half than a friend was charged (didn't use HomeForce) ...
"Douglas was very professional and got the job done quickly and safely. Communicated well throughout with the installation date, price estimate and fitting. Delighted with the carpet and appreciate their hard work. Thanks!"
"Colin & Iain were great. Good communication regarding the quote; turned up on time and with a text to say they were on their way; great attention to detail. Would definitely use again."
"Konrad was professional, punctual and a pleasure to work with. I would recommend Konrad to anyone looking for cherry picker hire and would definitely use his services again. 10/10!"
"Good work and nice chap – would recommend. HomeForce have been excellent at every turn – I don't use anyone else."
"Friendly, easily contactable and a great job done. Will be going back to Ewan for any future home heating needs."
"Chris was very professional and reliable, and extremely helpful with his advice. And he was totally un-phased by the sorry state of the bathroom he had to fix! His standard of work and his communication were both excellent, from giving me the initial quote to finishing the job. Have now had a number of good experiences getting tradespeople through HomeForce. Will definitely be back on the website next time I ...
"HomeForce was great at helping me with my problem! The grass was out of control, Steven got in touch straight away and came out within a few days - and the lawn is now looking beautiful! I've arranged for Steven to come once a month. Thanks so much for your help."
"Stuart has completed the work at our house, I would rate Stuart 5, and Home Force also 5. The whole experience was excellent, responses were quick and I was very impressed with both HomeForce and the tradesman who carried out the work. I will certainly use HomeForce for future jobs in our home."
"Experience couldn’t be better. It was a difficult job and Peter completed it in record time. A very pleasant person. I intend to ask for him again. I’ve always found HomeForce to be excellent and this time was no different. I have complete confidence in them."
"Daniel visited to give me a quote for cleaning the inside and outside of my windows. As I’m in a third floor flat it has been difficult to get a window cleaner to complete the work. Daniel’s quote was excellent and his manner was polite and professional. I went ahead with the job and am delighted that I did. Daniel was excellent. HomeForce provide a brilliant service. So trustworthy. A ...
"We would like to say we were delighted with Ewan's work in all respects. He made all the arrangements, called and arrived on time, did an excellent job, left everywhere tidy and clean and we plan to ask him to do further when we plan to do so. We would give him top marks for everything. With our grateful thanks for your excellent service, recommended by a friend."
"Keith was terrific. Gave the best advice, a couple of cost options depending on whether I wanted a quick fix or the remedial work to undo the damage done by the original roofer, kept me informed on when they were coming, worked quickly and cleaned up thoroughly. Thank you for your help."
" Daniel was great! HomeForce was great! I look forward to meeting the next tradesperson from HomeForce"
"Jason has today completed the job I requested. I found him to be punctual, polite, and a clean and tidy tradesman. I am delighted with the finished result. Thank you for your assistance."
"Delighted with Patrick, will certainly recommend HomeForce and will use your services in the future."
"Thank you! I thought that Matthew was very good indeed. He was prompt, polite and very effective - I am very pleased with the door. I was also very pleased with your very effective service at HomeForce and will use you again when I need a tradesman."
"I unhesitatingly score Colin top marks on each count! In my view, Colin is a tradesperson of the highest order. He has done a superb job for me and in the process has done HomeForce proud!"
"David was great. I really like using your service. Used HomeForce a few times now and you have always sent really great trades people. I hadn't expected the plumber to get in touch so quickly but he phoned on Wednesday morning and arrived an hour or so later. Checked out the issue and popped out to get a spare part. The part was fitted quickly and everything was left clean ...
"Hose fitting done by David yesterday at a very reasonable price. Friendly and no fuss. Fully up to expectations of HomeForce recommendations. Thank you very much indeed for solving problem which has been hanging over during Covid."
"We’re delighted with the job that Leslie did yesterday. He worked his socks off from 8am until after 10pm, because he wanted to get the job done!! He’s done a brilliant job, especially given the mess the cowboys who we’d had in before had left. Amazing attention to detail that you don’t get with some trades folks these days and a real credit to his trade. I would have no ...
"Colin was very courteous and did a great job of painting my ceilings and I especially liked that he did the job over two days to allow the first coat time to dry before completing the job. Its great to have HomForce as a resource to source tradespeople."
"Ewan was great- good communication, efficient service, reasonably priced and friendly. Also very happy with HomeForce service- quick and reliable as always."
"Excellent all round, explicit pricing, answered queries quickly, excellent job done, radiators replaced and everything left spotless. Good communication for timings. First time using HomeForce on recommendation from a friend. Quick response resulting in excellent job carried out"
"Very happy with the service HomeForce provides, you provide highly skilled tradesperson for all requirements."
"Very happy with the job Ross did. I found him very friendly and professional and would definitely use him again."
"Thanks to the Homeforce team for responding to my request and passing it on to the appropriate tradesperson within an hour or so. Thanks also to Stuart for coming out that same afternoon to do the job quickly, thoroughly and tidily."
"From my initial contact with Kelvin, I found them to be extremely professional, and Kelvin's work was excellent. We would be very pleased to use their services for any future plumbing issues we may have. My contact with homeforce was excellent, and they were able to provide me with the services of a tradesman to deal with a plumbing issue with speed and efficiency."
"Great work, arrived and completed job on time. Very helpful and would use again. Great efficient organisation."
"Very pleased with this job. The response from contacting HomeForce to the completion of this job. Kevin was very reliable, turned up when he said he would and when there was a small problem he came back the following day to sort it. Would certainly use HomeForce again."
"Really happy with the work Jonathan did for us, would use him again for any work we have. Very happy with the whole experience"
"Jonathan was on time, on budget and high quality. HomeForce are a lifesaver for someone new to Edinburgh who does not know local tradesmen"
"Gregor was timely, polite, courteous and efficient! Really good communication!"
"Stuart came the next day after calling. He grasped the problem straight away and was very pleasant. I have used HomeForce quite a few times and they are always reliable and 'on the ball'."
"Stuart is extremely competent, easy to work with, a true professional and arrives on time. HomeForce are a tremendous service. Well organised, very reassuring for a single older person who now requires 'back up services'. It is good to know that the people coming into one’s house are trustworthy."
"Stuart was polite, friendly, efficient and COVID safe. HomeForce - very helpful as ever"
"Colin was professional, friendly and quick. Would definitely hire again."
"Pleased with job. Everything went smoothly and quickly from initial call to finished job. Have used HomeForce before and always feel confident and safe with their business model."
"Had a fantastic experience – was great to have someone over who not only was able to see the particular hard-to-define challenge of the task, but enthusiastically problem-solve it, then do the work itself to a very high level of quality. Would definitely recommend this tradesperson :)"
"Peter was excellent. Friendly and efficient. Came back and adjusted the job when we needed an extra bit doing and did not charge us for this time. HomeForce provided a quick, friendly and efficient service. Did exactly what I needed taking the hassle out of finding someone myself"
"Thank you for finding Craig for me. He completed the job today and I am absolutely delighted. Glad to have proper lighting again."
