About HomeForce
What is HomeForce?
HomeForce connects Edinburgh property owners and managers with tradespeople who have a proven professional competence and reliability record.
To property owners the benefits are:
- Single point of contact for any property maintenance, repair or renovation requirement
- The promise of a “fair price” through HomeForce’s “Market Rate Monitor”
- Advice on job requirements and dealing with tradespeople
- Allocation of the right person for a job; right skills, qualifications, temperament AND availability
- An “after sales” service to answer questions, follow up tradespeople and help them provide a better service
- Call backs within the hour during normal office hours (M – F, 8:30am – 5pm) rather than playing “telephone tennis” with a tradesperson
To tradespeople the benefits are:
- Access to quality job leads
- Free training to help grow a business and make it more profitable
- A reduction in the time spent on administration and marketing
- A virtual office to ensure customer calls are answered when you are busy or on holiday
- Filling down time due to delays on existing jobs or late cancellations
- Access to a network of quality tradespeople
HomeForce is not a main contractor or project manager. We help customers and tradespeople enjoy a better professional relationship.
What does HomeForce cost?
- There is no cost to property owners for using HomeForce’s services.
- Tradespeople pay fees at agreed rates based on the volume of work provided.
- You also might like to read “Will I pay more for a HomeForce Tradesperson?”
How does HomeForce work?
- Property owners or managers submit a request for a tradesperson to HomeForce.
- HomeForce establishes the full job requirements and contact details including customer availability and completion deadlines.
- HomeForce identify a suitably qualified, skilled and available tradesperson to contact the property owner.
- If the tradesperson does not act on the job within a specified timeframe HomeForce will contact the customer and discuss options including offering the job to an alternative tradesperson.
- For urgent jobs HomeForce will make the request available to all suitably qualified and skilled HomeForce accredited tradespeople from the start.
- Once a tradesperson accepts a request they will contact the customer; provide a cost – when requested – and, if given approval, carry out the work.
- An invoice will be issued by the tradesperson to the customer following satisfactory completion of the work.
- Feedback provided by the customer to HomeForce is used to improve the service offered by HomeForce and its tradespeople.
Why use HomeForce?
- Access multiple tradespeople with just one call.
- Tradespeople have completed an accreditation process and agreed to adhere to customer service standards.
- If the standards drop, tradespeople loose accreditation.
- HomeForce’s proprietary software facilitates communication between customers and tradespeople.
- Knowledgeable, HomeForce call handlers on hand (M – F, 8:30am – 5pm) to discuss job details.
- Only tradespeople with the right skills, qualifications, equipment and availability are ascribed to jobs.
- A “fair price” is guaranteed through HomeForce’s “Market Rate Monitor”.
- Find a tradesperson quickly for jobs with a deadline.
- HomeForce on hand when unable to contact tradesperson or questions arise.
- Free mediation service if anything goes wrong.
- Feedback used improve service, not just as a threat to tradespeople.
Where HomeForce operates
Edinburgh and the immediate surrounds; the area bounded by the city bypass.
HomeForce accredited tradespeople will travel beyond this for larger jobs or for smaller jobs although charges for travel time may be applied.
HomeForce History
HomeForce was established in 2004 as a Handyman Services provider. It now provides accredited tradespeople for almost any property maintenance, repair, service or renovation work.
From the outset the objective was to bring outstanding customer service levels to the trades industry; something that the trades are not traditionally associated with and that the media, some times gleefully, highlight as falling below the standards of other industries.
Knowledge Base
How are we doing?
"This is the third job David has done for me and they have all been excellent. He is quick and efficient. HomeForce are very helpful and friendly. They have organized numerous jobs for me and I recommend them to my friends and my daughter was delighted with the work you arranged for her."
"Colin and Ian went above and beyond in what was a very time consuming job. Really happy with their work"
"I was very pleased with the kitchen work carried out by Chris. He was very thorough an did an excellent job. It is difficult at times to get a trades person to respond to smaller jobs. However through Homeforce I was put in contact with a very good firm"
"Douglas Top marks for everything, on time, easy to speak to and he listened, a great job."
"Great service provided by Patrick. Fast job very clear on what was needed and made sure place was spotless after work was complete"
"Chris was great, prompt with the quote and kept in touch re the days he could come. Because I had lots of jobs he fitted me in when he had time rather than me having to wait until he could do everything at once. He even inspired me to do some things myself. HomeForce are a great service that you find someone suited to the job, would definitely use again."
" David was Very responsive, he came out on a Sunday following new shower arrival on the Saturday. Good communication, did what I needed and v Reasonable pricing, thanks all"
" Excellent . Just what was wanted. Fast, reliable and able to explain modern technology to someone advanced in years. A find to be treasured."
"Kevin did a great job considering the state of the walls and the fact the property is lived in. Communication early on wasn’t great but throughout the work Kevin kept me up to date. It was a big job. Homeforce was great as always."
"I found the whole experience with HomeForce and Douglas entirely satisfactory and would not hesitate to use again"
"Prompt, thorough, reliable and friendly service from Patrick when he did my annual chimney sweep. I would highly recommend him.I can always rely on Homeforce to find an excellent tradesman for the job."
"Pascale arrived promptly and was courteous and helpful. He changed the microfilter and, so far, it seems to be working. Thank you."
"Thank you Homeforce for a pleasant and prompt reply to my request for a plumber. You explained what would happen next and gave a deadline in which I should expect contact. This I found very helpful. The plumber David initially contacted me by email and then text messages. Again communicating with me was most helpful. He came when stated, completed the job, tidied up, emailed the invoice and bank details ...
"I would rate Stuart as five and Homeforce also as five. Stuart was very friendly, pleasant and helpful. He is very competent and efficient and I would highly recommend him. It was a pleasure to meet him."
"Chris was great, prompt with the quote and kept in touch re the days he could come. Because I had lots of jobs he fitted me in when he had time rather than me having to wait until he could do everything at once. He even inspired me to do some things myself. Great service that you find someone suited to the job, would definitely use again."
" I just wanted to say how impressed I was by your service. Conan called yesterday, with a colleague. They were very polite, friendly, well presented and clearly knew their business. No actual work was done but we discussed options for monitoring the situation and for carrying out investigative work, which Conan stands ready to undertake. I shall certainly use HomeForce in future for any other trades, rather than those ...
" Ewan completed work on time on budget and a very tidy job."
"Stuart was excellent, very capable and very pleasant – great work. Very happy with Homeforce – will use again"
"I rate both David and HomeForce as excellent in all respects--speed of response, good communication, getting the job done well, and at a good price. I already recommend you to all my friends and will continue to do so .Many thanks for a great service"
"I would give David 5 out of 5. He was very prompt and got the repairs carried out straight away which was very helpful as it allowed me to use the kitchen sink and washing machine again. His manner is friendly and direct and in general I felt he knew what he was doing. I would definitely use him again. Homeforce is a fantastic service and I feel I can ...
"Stuart was prompt and arrived at the scheduled time. He was very efficient and was able to start right away & continued working until everything was finished to my satisfaction. Relaxed and easy going, was able to work with my bumbling and kerfuffling about. Would easily pick him to work on future projects."
"Fantastic service and value for money, delighted with the work that was completed ahead of schedule and at a very reasonable price."
"Peter did an excellent job: thorough, quick, tidy and with great results. I am very happy with the service provided and would use it again without hesitation"
"Elliot turned up on time for me to take him round the building and explain what I needed. He gave a quote with explanations of my options. He then amended it to meet my requirements which was very flexible of him. HomeForce are a pleasure to deal with and all their tradespeople have been without exception excellent at what they have been asked to do. I tell everyone who wants ...
"I like having one point of contact - HomeForce reception - for different tradespeople. Based on Conan's work, and my impression of Chris who fits kitchens, HomeForce does seriously good quality control."
"Craig was brilliant! He let me know when he was coming, and always showed up on time if not a bit earlier."
"I have used HomeForce for over 20 years, whenever I need a tradesperson. When asked to recommend a tradesperson I always recommend the person contacts HomeForce."
"Douglas texted beforehand to let me know when he was arriving, which was really appreciated. Very professional. Did a great job. Was very careful with furniture. Did not waste any time. Tidied up after he was finished. Excellent job."
"I give 5 out of 5. General comments, Peter was reliable and polite, and an efficient and tidy worker. Homeforce is a good service"
"Very pleased with the job that was done to fix some broken floor tiles and relay replacement tiles in our conservatory. The floor looks as good as new. Peter was really helpful and understanding of the task in hand. He was very professional and would recommend him."
"Douglas was on time and efficient, he identified the problem and a follow up appointment was arranged quickly to rectify. Would recommend his services and would use again. I found your service prompt, helpful and took the worry of having to find suitable tradespersons away"
"Quick and efficient service from initial enquiry to HomeForce about a plumbing problem to the job being completed the same day. David phoned to assess the problem and came within the hour to quote an acceptable price. Although he didn't have a replacement part readily available he sourced this and was back to complete the job two hours later. Very friendly and helpful service from David and HomeForce"
"Stuart was fantastic. He was professional and friendly, kept in contact before arrival and got the job done quickly and well. He was happy to help me with another quick query I had as well whilst he was on site. Nothing was too much trouble! Very happy with this service. Karen got in touch quickly and followed up with an email. The job was booked in and completed quickly and ...
"Barry is a clean and efficient tradesman who is eager to ensure a job well done and to your satisfaction. I would use him again. HomeForce are an excellent organisation who have never failed to find someone to carry out various tasks I needed to have done no matter how small. Long may it continue."
"Only the 2nd time using your company, but pleased with the speed and efficiency. The job was completed yesterday and the toilet is flushing much better now and filling up quickly."
"David was brilliant. There was a (very) small leak after he fitted the immersion and he came back within an hour of calling (on a Saturday) to drain the tank again and fix it. Very reasonable charge & all working now. HomeForce great as well."
"Ewan did what he promised, arrived when he said he would, and his work was meticulous. Ewan is a prime example of why I have been a loyal customer of HomeForce for years, you did good finding this guy. "
"Peter did a fantastic job - thank you, and as ever HomeForce put us in touch with just the right tradesman. We couldn't recommend him more highly."
"Chris is a great tradesman and a delightful man. Really pleased with his work, and his cleaning up! Would wholeheartedly recommend. I'm so happy to have discovered HomeForce. Will definitely use again if the need arises."
"Chris did a really wonderful job in our shower room. He worked so hard and meticulously and finished the job to perfection. We were delighted with his work and he tidied up after completing. Thanks HomeForce another great job done."
"Tradesman was top notch. Great attention to detail and friendly. "
"Excellent tradesperson - Stuart arrived at the appointed time and carried out the work efficiently and tidily. Would certainly recommend to friends. Was very impressed with HomeForce. My requirements were taken and reassurances given about the tradesperson."
"Elliot was very helpful as were the tradespeople who carried out the carpet cleaning. They were thorough and careful and did a very good job. Delighted with the result. As always the right tradesperson was matched to the job. I am a very satisfied customer!"
"Thank you so much for all your help with this. Kelvin was great (also Evan and Blair) really nice guys. They realised we needed the job done quickly and did it all very efficiently. As always HomeForce provided a super service."
"Great prompt service. Pascal explained everything and did not leave until everything was working and checked. Excellent."
"Douglas was great! He did everything requested, arrived on time, was polite and COVID safe. Great job!"
"Amazingly fast response from HomeForce and extremely helpful. Douglas was also extremely efficient and did a great job in super-quick time. Would definitely use both again."
"Stuart was a very pleasant and capable tradesperson. Delighted with the speed within which the work was completed and the quality of the work. Well done HomeForce. I will use you again."
"Very pleased with the quick turnaround from initial request to getting David working in our flat. It only took a week or so! Very pleased to be able to access quality workmen when tradespeople are in such high demand."
"The work undertaken by Jason was top marks. He successfully completed our required job but also helped with other issues which will affect the installation of our new electric fire. This was much appreciated. We would have no hesitation in asking for his help in the future. Your help is also appreciated in organising the work in such a timely manner."
