About HomeForce

What is HomeForce?

HomeForce connects Edinburgh property owners and managers with tradespeople who have a proven professional competence and reliability record.

To property owners the benefits are:

  • Single point of contact for any property maintenance, repair or renovation requirement
  • The promise of a “fair price” through HomeForce’s “Market Rate Monitor”
  • Advice on job requirements and dealing with tradespeople
  • Allocation of the right person for a job; right skills, qualifications, temperament AND availability
  • An “after sales” service to answer questions, follow up tradespeople and help them provide a better service
  • Call backs within the hour during normal office hours (M – F, 8:30am – 5pm) rather than playing “telephone tennis” with a tradesperson

To tradespeople the benefits are:

  • Access to quality job leads
  • Free training to help grow a business and make it more profitable
  • A reduction in the time spent on administration and marketing
  • A virtual office to ensure customer calls are answered when you are busy or on holiday
  • Filling down time due to delays on existing jobs or late cancellations
  • Access to a network of quality tradespeople

HomeForce is not a main contractor or project manager. We help customers and tradespeople enjoy a better professional relationship.

  1. Property owners or managers submit a request for a tradesperson to HomeForce.
  2. HomeForce establishes the full job requirements and contact details including customer availability and completion deadlines.
  3. HomeForce identify a suitably qualified, skilled and available tradesperson to contact the property owner.
  4. If the tradesperson does not act on the job within a specified timeframe HomeForce will contact the customer and discuss options including offering the job to an alternative tradesperson.
  5. For urgent jobs HomeForce will make the request available to all suitably qualified and skilled HomeForce accredited tradespeople from the start.
  6. Once a tradesperson accepts a request they will contact the customer; provide a cost – when requested – and, if given approval, carry out the work.
  7. An invoice will be issued by the tradesperson to the customer following satisfactory completion of the work.
  8. Feedback provided by the customer to HomeForce is used to improve the service offered by HomeForce and its tradespeople.

  • Access multiple tradespeople with just one call.
  • Tradespeople have completed an accreditation process and agreed to adhere to customer service standards.
  • If the standards drop, tradespeople loose accreditation.
  • HomeForce’s proprietary software facilitates communication between customers and tradespeople.
  • Knowledgeable, HomeForce call handlers on hand (M – F, 8:30am – 5pm) to discuss job details.
  • Only tradespeople with the right skills, qualifications, equipment and availability are ascribed to jobs.
  • A “fair price” is guaranteed through HomeForce’s “Market Rate Monitor”.
  • Find a tradesperson quickly for jobs with a deadline.
  • HomeForce on hand when unable to contact tradesperson or questions arise.
  • Free mediation service if anything goes wrong.
  • Feedback used improve service, not just as a threat to tradespeople.

Edinburgh and the immediate surrounds; the area bounded by the city bypass.

HomeForce accredited tradespeople will travel beyond this for larger jobs or for smaller jobs although charges for travel time may be applied.

HomeForce was established in 2004 as a Handyman Services provider. It now provides accredited tradespeople for almost any property maintenance, repair, service or renovation work.

From the outset the objective was to bring outstanding customer service levels to the trades industry; something that the trades are not traditionally associated with and that the media, some times gleefully, highlight as falling below the standards of other industries.

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